Once I finally looked at the paperwork in detail, it turned out to be as simple as faxing them a form with some supporting documentation. No stamp for snail mail, no waiting on hold with their customer service department. Just filling out a form, photocopying some statements and identification, and sending a fax.
Today I received an updated copy of my credit report in the mail, and my postal code has been correted.
For those keeping score, consider the following:
- Loonies And Sense's turnaround time: five months from receiving initial Equifax report to sending fax with updated information
- Equifax's turnaround time: three days from receiving fax to updating records and sending out new copy of report
- Canada Post's turnaround time: six days to deliver updated credit report
As embarrassed as I may be, at least it's something I can officially check off my goals for the month. That's got to count for something.